Support / CX vendors
15 distinct support / cx vendors appear across 185 companies in the VendorStacks index — not inferred from tracking pixels or job posts, but read from what each company publishes about itself. Zendesk leads at 51.9% adoption; the top five together account for 120.1%.
Most used support / cx vendors
Ranked by how many companies name each vendor in their own published documentation. Share is of the 185 companies we have a support / cx vendor for.
| # | Vendor | Companies | Share |
|---|---|---|---|
| 1 | Zendesk | 96 | 51.9% |
| 2 | Intercom | 73 | 39.5% |
| 3 | Front | 19 | 10.3% |
| 4 | Gainsight | 17 | 9.2% |
| 5 | Zoho | 17 | 9.2% |
| 6 | Freshworks | 15 | 8.1% |
| 7 | Freshdesk | 12 | 6.5% |
| 8 | Help Scout | 10 | 5.4% |
| 9 | Plain | 9 | 4.9% |
| 10 | Aircall | 5 | 2.7% |
| 11 | Pylon | 4 | 2.2% |
| 12 | Gorgias | 3 | 1.6% |
| 13 | Appcues | 2 | 1.1% |
| 14 | Medallia | 2 | 1.1% |
| 15 | Wootric | 1 | 0.5% |
What else these companies run
Of the companies with a support / cx vendor, this is the share that also disclose a vendor in each other category — the co-adoption pattern behind most segmentation work.
Companies with a support / cx vendor
| Company | Support / CX vendors |
|---|---|
| wand.cloud | Zoho |
| assets.getonlinenola.com | Gainsight, Intercom, Zendesk |
| corporate.souco.space | Zendesk |
| tract.eco | Intercom |
| quizrr.se | Intercom |
| altana.ai | Plain |
| pages.databricks.com | Front |
| mosaic.tech | Zendesk |
| insights.capterra.com | Intercom |
| techstartupslist.com | Front, Intercom, Zendesk |
| tacittalentsk.co.ke | Aircall, Front, Gainsight, Intercom |
| shizune.co | Zendesk |
Showing 12 of 185. One call returns the full set with evidence rows, source URLs and refresh timestamps.
curl "https://api.vendorstacks.com/v1/prospect?category=support_cx" \ -H "Authorization: Bearer vr_live_…"
How this is measured
Companies disclose their own vendors — subprocessor lists, trust centres, security pages and privacy documentation name third parties by regulation or by policy. VendorStacks crawls that public surface, renders JavaScript pages and PDFs, and matches a deterministic taxonomy of 24 categories against what the company itself published. No tracking pixels, no DNS fingerprints, no guessing from job posts. Every match keeps the sentence it came from, which is why a share figure on this page can be traced back to a specific document on a specific company's site. How it works →
Frequently asked questions
- Which support / cx vendor is most widely used?
- Zendesk appears in 96 of the 185 companies we have a support / cx vendor for — 51.9% of them. The next four together account for 68.2%.
- How do you know a company uses a support / cx vendor?
- Because the company published it. Subprocessor lists, trust centres, security pages and privacy documents name vendors by law or by policy. We extract the vendor name and keep the sentence it came from, so every match has a quotable source rather than an inferred fingerprint.
- How current is this data?
- The most recently refreshed company in this category was updated 2026-08-10. Disclosure pages change slowly — usually when a vendor is added or dropped — and we re-scan on a rolling basis.
- Can I get the full list rather than a sample?
- Yes. One API call returns every company in this category with its vendors, the evidence row, and the source URL. A free key includes 25 credits and each lookup costs one.